How to submit good bug reports

Bugs are unexpected defects, faults, flaws, or imperfections in a computer program. Opera’s developers want to know about all reproducible bugs that may be encountered specifically in the Opera browser.

For this information to be useful and enable us to resolve the bug, we need detailed and specific information. Please be aware that incomplete or inaccurate reports waste valuable time and may even be discarded if the bug cannot be reproduced, or we are unable to understand the details.

Before you complete or submit a bug report:

  1. Make sure you are using the latest available release for your platform.
  2. Check whether it has already been reported. You can find this out by communicating with other Opera users in the community forums, checking newsgroups or the Opera-users mailing list. If the bug is being discussed, it has probably been reported already. In this case, do not file a bug report, as any report filed will be marked as a duplicate. This wastes both your time and the time that we could better spend resolving existing issues. Note: Due to the sensitive nature of the data in our tracking system, no public list of known bugs is available.

Completing a bug report

The following provides tips and guidelines for completing the bug wizard.

Language

Please write in English. We generally cannot process reports in other languages. Translating bug reports takes additional time and resources. Even though we may sometimes try to find a way to translate a report, it may not always be possible and we therefore cannot guarantee resolution.

One bug per report

Do not include multiple problems in one report. If you have seen more than one problem, file separate reports to keep them distinct from each other.

What kind of a problem is this? (not for Opera Mini)

Choose from the following:

Opera for PC, Mac & Linux

  • Other problem - a problem that does not fall under the categories below
  • Spec violation - Opera is performing contrary to published, interworking recommendations by the W3C
  • Security issue - a problem that impacts the security of data or your computer
  • Crashes Opera - Opera becomes unusable after the problem is encountered

Opera Mobile for phones and tablets

  • Problem viewing or interacting with website - the website cannot be viewed or used as designed
  • Opera Crashes - Opera becomes unusable after the problem is encountered
  • Installation problem - a problem experienced when installing Opera
  • Other - a problem that does not fall under the above categories

Where is the problem? (Opera for PC, Mac & Linux only)

Choose from the following:

  • Web page problem - a problem with how a page is displayed, including forms, images, or errors
  • Mail, news & feeds - a problem with Opera Mail, news client, or download or display of newsfeeds
  • File Downloads - an issue related to file downloads
  • Opera Installation - a problem experienced when installing Opera
  • Opera Dragonfly - an issue related to Opera’s developer tool
  • Not sure/Other - a problem that does not fall under the above categories

Description: Brief summary of the problem encountered

Summarize the problem in one sentence. Make it as descriptive and specific as possible while still keeping it brief.

What URL triggers this bug, if any?/Site address (URL)

If the problem is related to one website in particular or there is a website that clearly demonstrates the bug, please include it. This information helps us reproduce the problem, so when at all possible, please include at least one URL. Note: For a non-English page URL, please provide enough detail so that we can understand the page to avoid the need for additional translation.

Reproduce the bug: Describe in 3 steps or more how to reproduce this bug

Make sure that the bug is reproducible, that is, when you perform the same actions as the first time you encountered it, you will encounter the same bug again. Include the specific steps needed to reproduce the bug with as much detail as possible. Include what you expected to happen, and what actually did happen (in separate fields for Opera for PC, Mac & Linux or Opera Mobile).

Contact details: Optionally, provide an email address where we can contact you

Include your email address so that we can contact you to get more information about the bug if necessary.

Submitting a bug report

Read through your bug report and check all the details before pressing the Submit report or Submit button. When you submit your report:

  • you will get an email address to which you can send updates and attachments relevant to the bug report, such as crash logs.
  • your bug will be manually processed by the team at Opera. Please note that unless more information is needed, you will not get a personal response.

Thank you for taking the time to help us make an even better browser!

Go to the Bug Wizard

Support

Opera Help

Need help? Hit F1 anytime while using Opera to access our online help files, or go here.

Frequently Reported Bugs

If your bug is being discussed in the Opera community forums, newsgroups, or mailing lists, a report has probably already been filed. Additional reports will then serve no purpose, as they will simply be marked as duplicates.